If the scanned price shows an amount higher than the price advertised on the shelf, you should first contact the store manager and point out the error. If you are not satisfied with the outcome, please contact us and we will investigate your complaint.
All supermarkets and food stores operated by, or supplied by, members of the Australian Supermarket Institute have agreed to comply with the Code of Practice for Computerised Checkout Systems in Supermarkets. Under this Code, stores are required to ensure the price accuracy of their checkout systems and shelf pricing procedures. If an error does occur, you will be offered the item free in recognition of having brought the error to the attention of the store. If you have purchased more than one of that particular item, you are entitled to receive the first item free, and subsequent items at the lower (displayed) price.
The Office of Consumer and Business Affairs conducts random audits of stores to check the accuracy of their scanning systems.
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The South Australian Office of Consumer and Business Affairs (OCBA) is committed to protecting your privacy and the confidentiality of your personal information, consistent with the South Australian Government's Information Privacy Principles. If you would like to view the full privacy statement please visit: http://www.ocba.sa.gov.au/privacy.html
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If you wish to provide feedback on the Office of Consumer and Business Affairs website please contact the Webmaster via email mailto:webmaster@agd.sa.gov.au
Accessibility
Information on accessibility for the Office of Consumer and Business Affairs website can be viewed at: http://www.ocba.sa.gov.au/accessibility.html
Information on copyright for the Office of Consumer and Business Affairs website is provided on behalf of South Australia Central http://www.sacentral.sa.gov.au/site/page.cfm?u=60
Disclaimer
Information on the disclaimer for the Office of Consumer and Business Affairs website is provided on behalf of South Australia Central http://www.sacentral.sa.gov.au/site/page.cfm?u=61
Privacy
The South Australian Office of Consumer and Business Affairs (OCBA) is committed to protecting your privacy and the confidentiality of your personal information, consistent with the South Australian Government's Information Privacy Principles. If you would like to view the full privacy statement please visit: http://www.ocba.sa.gov.au/privacy.html
Webmaster
If you wish to provide feedback on the Office of Consumer and Business Affairs website please contact the Webmaster via email mailto:webmaster@agd.sa.gov.au
Accessibility
Information on accessibility for the Office of Consumer and Business Affairs website can be viewed at: http://www.ocba.sa.gov.au/accessibility.html
