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What must I do to cancel a service?
A contract for services is cancelled when you tell the supplier that you intend to cancel it - verbally, in writing or, if this is not possible, by any other means.You can cancel a contract for services at any time.
You cannot immediately cancel a service if the problem is minor or can be fixed. For more information, see ‘Can I get a refund or cancel the service?'
Refunds for cancelled services
Cancelling a contract for services gives you the right to a refund.The amount will depend on whether some or all of the services provided were unsatisfactory, or provided at all.
For example:?
A hairdresser has cut and permed a consumer's hair. The cut is good but the perm has ‘fallen out' after a day. The consumer must pay for the cut but not for the perm, as another hairdresser will not need to cut her hair to fix the problem.
Can I keep goods that came with a cancelled service ?
When you cancel a contract for services that includes goods, you must return the goods to the supplier.
You are entitled to a refund of any money or other type of payment that you have made for the goods.
If returning the goods involves significant cost, the supplier must collect the goods at their own expense.
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Information on accessibility for the Office of Consumer and Business Affairs website can be viewed at: http://www.ocba.sa.gov.au/accessibility.html
Information on copyright for the Office of Consumer and Business Affairs website is provided on behalf of South Australia Central http://www.sacentral.sa.gov.au/site/page.cfm?u=60
Disclaimer
Information on the disclaimer for the Office of Consumer and Business Affairs website is provided on behalf of South Australia Central http://www.sacentral.sa.gov.au/site/page.cfm?u=61
Privacy
The South Australian Office of Consumer and Business Affairs (OCBA) is committed to protecting your privacy and the confidentiality of your personal information, consistent with the South Australian Government's Information Privacy Principles. If you would like to view the full privacy statement please visit: http://www.ocba.sa.gov.au/privacy.html
Webmaster
If you wish to provide feedback on the Office of Consumer and Business Affairs website please contact the Webmaster via email mailto:webmaster@agd.sa.gov.au
Accessibility
Information on accessibility for the Office of Consumer and Business Affairs website can be viewed at: http://www.ocba.sa.gov.au/accessibility.html
