While most disputes handled by our office are resolved satisfactorily, some are not. Traders and consumers must be willing to participate in negotiations to reach a solution. We cannot force traders to agree to a settlement. Only the Courts can impose legally binding decisions.
The guide below outlines the conciliation process and what you might expect in a typical dispute situation. The process and timing may vary depending on your needs and the complexity of your case. However, we will provide you with regular updates of the progress of the negotiations.
- Lodge Complaint
- discuss your problem with us
- ask for a ‘Request for Assistance' form
- lodge form and relevant papers
- case officer sends written confirmation of your complaint to you and the trader
- trader is notified that a complaint has been lodged with CBS about them.
- case officer clarifies facts and explores solutions with you
- information is gathered and/or a response is sought from the trader
- trader's response discussed with you to determine areas of agreement and disagreement
- case officer may provide advice and suggest alternative solutions
- if necessary you obtain an expert report or further information to support your case.
- case officer attempts to negotiate a solution acceptable to both parties
- each party is expected to fulfil terms of any agreement reached
- once your matter is finalised you will be advised in writing that your case is closed.
Acknowledge Complaint
Negotiation Process
Finalising Dispute
Related information
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Information on accessibility for the Office of Consumer and Business Affairs website can be viewed at: http://www.ocba.sa.gov.au/accessibility.html
Information on copyright for the Office of Consumer and Business Affairs website is provided on behalf of South Australia Central http://www.sacentral.sa.gov.au/site/page.cfm?u=60
Disclaimer
Information on the disclaimer for the Office of Consumer and Business Affairs website is provided on behalf of South Australia Central http://www.sacentral.sa.gov.au/site/page.cfm?u=61
Privacy
The South Australian Office of Consumer and Business Affairs (OCBA) is committed to protecting your privacy and the confidentiality of your personal information, consistent with the South Australian Government's Information Privacy Principles. If you would like to view the full privacy statement please visit: http://www.ocba.sa.gov.au/privacy.html
Webmaster
If you wish to provide feedback on the Office of Consumer and Business Affairs website please contact the Webmaster via email mailto:webmaster@agd.sa.gov.au
Accessibility
Information on accessibility for the Office of Consumer and Business Affairs website can be viewed at: http://www.ocba.sa.gov.au/accessibility.html
