OCBA - Guarantees, warranties and refunds

Guarantees, warranties and refunds

Whether you have to provide a refund, repair, replacement or compensation to a consumer for problems with goods or services depends on whether you have met ‘consumer guarantees' set by Australian law.

You are responsible for understanding your legal obligations.

Australia's consumer protection agencies now have more enforcement powers and bigger penalties apply if you break the law.

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Information on accessibility for the Office of Consumer and Business Affairs website can be viewed at: http://www.ocba.sa.gov.au/accessibility.html